Cancellation and Substitution Policy
Your notice of cancellation must be received in writing (by letter, fax or Email) 10 working days before the training course. All cancellations will result in a cancellation charge of 50% of the registration fee. The balance of the registration fee will be returned if the cancellation notification is received 10 working days in advance of the course. No refund will be made if notification of cancellation is received beyond this time. The registration fee minus the cancellation charge may be applied to a similar training course if future course is held within 12 months of cancellation. We will be pleased to transfer your registration to another member of your company at any time. If you plan to send someone in your place, please notify us as soon as possible.